NPS survey design influences response rates and user experience. Have you ever wondered why the FanExam NPS survey position is in the top-middle of a webpage? We have! The top-middle position was chosen because tests revealed that this results in very good response rates.
With increasing use of FanExam in different applications, ranging from Software as a Service (SaaS) to websites, hotel booking sites and software testing sites, we have learned that a one size fits all approach does not work. The result is an updated settings page. The new options under Survey Design let you preview and select different NPS survey positions.
How to choose a NPS survey position
Some of our customers are using FanExam as an internal tool to measure feedback. Some users may see the FanExam survey multiple times because of specific setup and testing requirements. In this use case response rates are still important, but also user experience is increasingly important. We have added the option to show the survey as a top or bottom bar, as well as in the lower right corner.
NPS survey recommendation
We still recommend to start with the default top middle NPS survey option. This option ensures the highest response rates and thus the highest representativeness of your survey.
How to set the NPS survey position
Go to the FanExam Settings page, choose Survey Design and select a position.