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Phillip Klien

FanExam founder.

Net Promoter Score in Google Tag Manager

Google Tag Manager (GTM) is a free tool that makes it easy for marketers to add and update website tags — including conversion tracking, site analytics, remarketing, and more—with just a few clicks, and without needing to edit your website code. If your site uses GTM, you can easily deploy FanExam. You can also bring Net Promoter Scoresm (NPS®) data from FanExam to the GTM data layer and use this information in all tools and...   (read more)

How we use NPS at – FanExam Customer Interview

It’s with great pleasure that we will be sharing how leading SaaS companies & websites are using the Net Promoter Scoresm with FanExam. We are starting a collection of interviews with FanExam clients to share knowledge on how they are implementing NPS® to use customer feedback to grow their businesses. We will be talking with CEO’s, Product Managers, and Marketing Leads to understand tbeir experiences and best practices. Our first interview is with Agustin Soler...   (read more)

Net Promoter Score (NPS) for Google Analytics

We are in the age of data-driven decisions (or at least data-influenced) – and every website should rely on analytics as a source of information to drive strategy. You – or someone on your team – probably interacts with Google Analytics multiple times a week, slicing and dicing visitor behavior data trying to uncover insights. You want to know how to improve your business to generate more conversions. An automatic integration of Net Promoter Score...   (read more)

Measure Net Promoter Score in Intercom

One of the top requested integrations for the FanExam platform was Intercom – a CRM platform for SaaS companies that makes it easy to personally communicate with their users through targeted, behavior-driven email and in-app messages. This article shows how to measure Net Promoter Score in Intercom.

FanExam Net Promoter Score data in Slack

Slack offers a real-time messaging, archiving and search tool that facilitates better communication within a team. In Slack’s own words: Slack brings all your communication together in one place. It’s real-time messaging, archiving and search for modern teams. We use Slack. It’s our central nervous system for communication at FanExam.

Why your SaaS needs the Net Promoter Score to measure customer satisfaction

Image Source:   When Neo took the red pill he forgave the “ignorance of illusion” of the fabricated reality of the Matrix in favor of “truth of reality” — even though it was a harsher, more difficult life. This is exactly how I feel towards SaaS companies that have embraced the Net Promoter Scoresm (NPS®) – they really want to grow by diving into the customer experience and grasping the true feelings of their...   (read more)

Hello world!

Hi, we just arrived to help you measure customer satisfaction on your website, SaaS product, or ecommerce store. Thank you, FanExam Team

Net Promoter, NPS, and the NPS-related emoticons are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld