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Feature Update: NPS survey position

FanExam lets you choose where the NPS survey appears on a page.

Feature update: Anonymize IP for NPS responses

FanExam can anonymize the IP address of NPS survey responses.  You might wonder why this is necessary?  In short, some of our commercial customers in the EU have strict privacy policies.  For example, some customers don’t collect personally identifiable information when using FanExam.  For these customers the anonymize IP option is available. The anonymize IP option is mandatory for specific use cases, as some countries interpret personally identifiable information among other as the IP address of the computer or device from which the FanExam response was submitted (the IP address is basically a unique identifier for a specific device, similar to a telephone number, see https://en.wikipedia.org/wiki/IP_address ). How to set the “anonymize IP” option If you need to anonymize the IP address, open the FanExam settings page, go to the Settings page , search for “Anonymize the IP address of collected responses:” and set to “On” or “Off”.


Net Promoter, NPS, and the NPS-related emoticons are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld