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How we use NPS at – FanExam Customer Interview

It’s with great pleasure that we will be sharing how leading SaaS companies & websites are using the Net Promoter Scoresm with FanExam. We are starting a collection of interviews with FanExam clients to share knowledge on how they are implementing NPS┬« to use customer feedback to grow their businesses. We will be talking with CEO’s, Product Managers, and Marketing Leads to understand tbeir experiences and best practices. Our first interview is with Agustin Soler (@agussoler) – Co-Founder and Product Manager at We will learn how Agustin uses NPS data to help enhance his product. We will also talk about his lessons learned and his tips to measuring NPS on a global SaaS product.

Net Promoter, NPS, and the NPS-related emoticons are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld